Market Developing

Short-Term Goals:

Pay attention to the customers’ needs and provide good customer service.
Provide value to customers, quickly resolve chronic complaints, and lower the customers’ distrust to as low as possible.
Make the average customer satisfaction survey score above 90 points.

Standard and Long-Term Goals:

Performance:

In the 2022 Customer Satisfaction Survey, a total of 22 questionnaires were sent out to the top 20 customers (including runner ups) by transaction volume. The questionnaire response rate was 100%, with an average score of 92.36 points (the survey content covers quality, delivery, technology research and development, prices and sales services, etc., which are investigated and evaluated in four aspects)
The average customer satisfaction survey score over the past three years has been above 91 points.

2024-02-23